Return & Refund Policy

Welcome to Yoqobo.pk

Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged or defective

• Wrong item was delivered

• Product is missing accessories/items

To be eligible:

• Product must be unused and in original packaging

• Return request must be made within 3 days of delivery

• Unboxing video may be required for claim verification

2. Non-Returnable Items

The following items are not eligible for return/refund:

• Used or physically damaged products

• Products damaged by customer misuse

• Items without original packaging

• Change of mind after order confirmation

3. Refund Process

Once your return is approved:

• Refund may take 5–7 working days

• Refunds are issued through:

  • Bank transfer

  • Easypaisa

  • JazzCash

Shipping charges are non-refundable unless the mistake was from our side.

4. Exchange Policy

We offer replacement/exchange for:

• Defective products

• Wrong items delivered

Exchange depends on stock availability.

5. Order Cancellation

Orders can be cancelled before shipment.
Once dispatched, cancellation may not be possible.

6. Contact Us

For return or refund requests, contact us:

WhatsApp: 03083302732
Email: [yoqobo.pk@gmail.com]

Thank you for shopping with Yoqobo.pk 🧡